NICE Ltd. (NICE)

NiCE Ltd. is a global enterprise software company, organized under the laws of Israel, that delivers AI-powered cloud platforms for two main markets: Customer Engagement and Financial Crime and Compliance. Founded in 1986 as Neptune Intelligent Computer Engineering Ltd. and renamed NICE-Systems Ltd. in 1991, it grew from workforce optimization software for contact centers into analytics, cloud and AI. Key steps were the 2007 acquisition of Actimize, the 2016 acquisition of inContact, and the 2025 acquisition of Cognigy, a conversational and Agentic AI provider.

The company reports two segments. In Customer Engagement, its CXone platform lets enterprises automate customer service by orchestrating workflows, AI agents, human agents and enterprise knowledge in one platform. It offers AI copilots, digital and self-service automation, and knowledge management. The Public Safety and Justice business sits in this segment and uses AI to manage digital evidence for police, prosecutors, public defenders, courts and corrections, and also supports emergency communications. In Financial Crime and Compliance, NiCE provides embedded-AI solutions that help financial institutions prevent money laundering and fraud in real time and meet financial markets compliance requirements. These use machine learning, predictive, behavioral and network analytics, natural language processing, and generative and Agentic AI. Revenue is reported by business model (cloud, products and services) and by geography.

NiCE says it serves more than 25,000 organizations in over 150 countries, including 85 of the Fortune 100. Its customers range from small and mid-sized businesses to large enterprises across many industries, plus financial institutions and government and justice agencies. It sells through a direct sales force and a distribution network, supported by a broad partner ecosystem of alliances and integrations. Solutions are offered in the cloud or on-premises, and certain business lines hold FedRAMP authorization, with more than 30 authorized applications. The company describes demand drivers such as the shift from on-premises to cloud, AI-driven automation, rising labor costs, tightening regulation and growing digital evidence volumes.

The company's Israeli offices are at 13 Zarchin Street, Ra'anana, Israel. Its subsidiary NICE Systems, Inc., in Hoboken, New Jersey, is its agent for service in the United States. Over the last three fiscal years its principal uses of capital were acquisitions and repurchases of its American Depositary Receipts. In January 2025, Scott Russell became CEO. The text names no specific suppliers, manufacturing arrangements or competitors, but says the markets have high barriers to entry.