HSBC HOLDINGS PLC (HSBC)

HSBC Holdings plc is a global banking and financial services group that files an annual report on Form 20-F. The text provided comes from the ESG and governance sections of that report, so it describes how the group manages human rights, customer experience, financial crime, tax, suppliers and data privacy more than it describes products in detail. It also covers asset management activity, including stewardship and engagement with investee companies on human rights and other ESG issues.

The group operates through four business segments. These are Corporate and Institutional Banking (CIB), which includes Markets and Securities Services; International Wealth and Premier Banking (IWPB), which includes the Private Bank; Hong Kong retail banking and wealth (RBW) and commercial banking (CMB); and UK RBW and CMB. HSBC Asset Management is also part of the group. Offerings mentioned include personal banking, wealth, private banking, business and commercial banking, credit cards, payments, and markets and securities services.

HSBC serves a wide range of customers, from personal banking and wealth customers to small and mid-sized businesses, large corporates, institutions and governments. Key markets named include Hong Kong, the UK, Mexico, Australia, India, Singapore, China, Malaysia, Asia-Pacific, Europe, the Middle East and North Africa, Latin America and the Americas. In 2025 the group gathered feedback from over one million customers across its four segments and reported rankings and net promoter scores in several markets. IWPB received about 717,000 complaints across eight priority markets. HSBC also runs a Survivor Bank programme that has supported over 4,100 survivors of modern slavery and human trafficking in the UK.

On operations, HSBC monitored roughly 980 million transactions a month for signs of financial crime, screened about 109 million customer records daily for sanctions exposure, and filed nearly 137,000 suspicious activity reports in 2025. It paid $7.7bn of its own taxes and collected $10.0bn on behalf of governments. It works with approximately 9,830 contracted suppliers, of which 97.3% had confirmed adherence to its Supplier Code of Conduct or an accepted alternative. Its Global Procurement function runs human rights due diligence and supplier audits, and its sustainability risk policies cover higher-risk sectors for business customers. The group takes part in industry bodies such as the Thun Group of Banks, the UN Global Compact Human Rights Working Group and the Mekong Club. It also has a Group-wide data risk policy and Principles for the Ethical Use of Data and Artificial Intelligence. The text does not state its headquarters or name its competitors.